1. Introduction
Welcome to Riv International (operated by Next Power Electronics LLC). We operate as a premier supplier of high-end electrical components and industrial automation spares across the GCC. We respect your privacy and are deeply committed to safeguarding the personal data you share with us.
This policy governs how we collect, store, share, and protect your information when you interact with our digital services, use our website, purchase from our catalog, or communicate with our sales and support teams. By accessing our platform, you consent to the practices described in this document.
2. Information We Collect
To provide our supply services and maintain customer relationships, we collect and process the following categories of data:
Full name, title, corporate affiliation, shipping and billing addresses, primary phone number, and email address.
History of orders, pricing details, custom quotes, payment confirmations, outstanding invoices, and billing schedules.
IP address, login activity, browser metadata, operating system settings, location indicators, and cookie references.
Tax identifiers, commercial registration numbers for wholesale accounts, and purchase order permissions.
3. How We Use Your Data
We utilize your personal and corporate details strictly for valid legal and commercial activities:
- Processing orders, arranging customs clearings, and delivering components across border regions.
- Managing credit terms, invoicing, verifying transactions, and updating accounts receivable.
- Offering support, processing requests for replacement spares, and handling warranties.
- Informing you of updates, status changes in the regional distribution hubs, and order progressions.
- Ensuring security protocols, preventing fraudulent billing requests, and tracking portal system health.
4. Security & Storage
We process data through premium secure systems utilizing SSL/TLS protocols for data in-transit, and industry-standard AES encryption for data at-rest.
Payment Processing Notice
Riv International does not capture, store, or view raw credit card credentials on our servers. All billing details are processed through encrypted pathways by specialized regional payment gateways. We maintain standard logging for transactions without risking financial card numbers.
5. GCC Compliance & Regional Provisions
Because we serve customers throughout the Gulf Cooperation Council (GCC), we structure our data frameworks to adhere strictly to regional data privacy regulations:
Compliance with Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), governing storage procedures and consent management for UAE-based consumers.
Compliance with Royal Decree 6/2022 issuing the Personal Data Protection Law (PDPL), ensuring correct handling of locally processed logistics and client records.
7. Your Rights & Choices
Under GCC and international data regulations, you hold specific personal rights regarding your details:
8. Contact Us
For inquiries about our processing workflows, cookie configurations, or to execute your user data rights, please get in touch with our security administrator:
Muscat, Sultanate of Oman / Dubai, UAE